Pop-up Terms & Conditions

These terms apply to all purchases made at the VIXII retail pop-up event.

By completing a purchase, the customer agrees to these terms.

These terms should be read together with any applicable product care information, privacy notice, loyalty programme terms, and any other information made available to customers at the pop-up.

All prices displayed are in GBP and include VAT where applicable. Prices reflected against the products may be subject to correction in the event of a genuine pricing error before your purchase is confirmed.

Payment must be made in full at the point of sale, thereby concluding the sale contract.

VIXII may refuse a sale where lawful and appropriate, including where there is a pricing error, stock issue, suspected fraud, safety concern, breach of venue rules, or other legitimate reason. VIXII will not refuse a sale on discriminatory grounds prohibited by applicable law, including the Equality Act, 2010.

VIXII does not offer returns, exchanges or refunds for change of mind after purchase, unless VIXII agrees otherwise as a gesture of goodwill and on a case to case basis. This does not affect the customer’s statutory rights where goods are faulty, not as described, or not fit for use.

Please note that nothing in these terms affects a customer’s statutory rights under the Consumer Rights Act 2015.

If a customer believes an item is faulty or not as described, they should contact VIXII within and no later than 3 days from the date of purchase with proof of purchase and details of the issue. VIXII may request reasonable evidence to assess the claim. Where a valid claim is established, remedies will be provided in accordance with the Consumer Rights Act 2015, including the right to reject (within 30 days), repair or replacement, and price reduction or refund — depending on the circumstances and timing of the claim.

Damage caused by accident, misuse, abnormal wear and tear, improper care, exposure to unsuitable substances, third party alteration, or failure to follow care instructions is not treated as a manufacturing defect. This clause does not affect any statutory rights the customer may have where a defect was present at the time of purchase.

All VIXII jewellery is handcrafted and features lab grown Polki diamonds. Minor variations in finish, texture, colour, or stone placement are inherent to the handcrafted nature of the product and do not constitute manufacturing or inherent defects.

Product images, descriptions, and display samples are for illustrative purposes. Actual products, given their handcrafted manufacturing process may vary slightly. Such variations do not classify as faulty or ‘not as described’.

Customers are encouraged to inspect the actual products sought to be purchased carefully, including size, style, finish, and any visible characteristics, before completing their purchase. Purchase of a product solely on the basis of the product images, descriptions, and display samples is at the customers’ own risk.

VIXII is the controller of personal data collected by VIXII at the pop up, unless otherwise stated in a privacy notice made available to customers.

VIXII may collect customer contact details, including email addresses, for purposes such as issuing receipts, responding to enquiries, managing purchases, administering the VIXII Gems loyalty programme, and sending marketing communications.

VIXII will only send marketing communications where it has a lawful basis to do so under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations 2003 (PECR), including:

1. where the customer has given express consent at the point of data collection, via a clear opt in mechanism (such as a checkbox or digital confirmation); or
2. where VIXII is permitted to rely on the soft opt in under Regulation 22 PECR, meaning the customer’s details were collected in the course of a sale or enquiry, the marketing relates to similar goods or services, and the customer was given a clear and simple opportunity to opt out at the point of collection and did not do so.

Customers may opt out of marketing at the point their details are collected and may unsubscribe at any time using the opt out instructions in VIXII’s communications.

Participation in the VIXII Gems loyalty programme is optional. Where separate terms or a separate privacy notice apply to the loyalty programme, those terms or notice will be made available to customers before or at the point of enrolment.

VIXII and/or the venue may operate CCTV at the pop-up for security, safety, and loss prevention purposes. VIXII relies on legitimate interests under Article 6(1)(f) UK GDPR as the lawful basis for CCTV processing, having conducted a Legitimate Interests Assessment and determined that such processing is necessary and proportionate and does not override customers’ rights and freedoms. Where VIXII or the venue operates CCTV that captures personal data, clear signage will be displayed at entry points to the venue. Where the venue operator processes CCTV data independently of VIXII, the venue operator is an independent data controller for that processing.

In addition to CCTV, VIXII uses an AI assisted analytics system to monitor customer movement within the store and to track customer interaction with and attention given to specific products ("AI Analytics"). The AI Analytics generates aggregated footfall analytics, zone dwell data, and heatmap analytics. The purpose of the AI Analytics is to inform product development, store layout, marketing strategy, and future sales and promotional events. VIXII does not use the AI Analytics to make automated decisions that produce legal or similarly significant effects on individual customers. VIXII relies on legitimate interests under Article 6(1)(f) UK GDPR as the lawful basis for AI Analytics processing, having conducted a Legitimate Interests Assessment and determined that such processing is necessary and proportionate and does not override customers’ rights and freedoms. Customers have the right to object to processing based on legitimate interests at any time (see Clause 5.10(e)).

VIXII offers an optional Membership programme. Customers who choose to enrol at an in store desk provide their name and email address and consent to having a facial image captured and a biometric face embedding generated for the purpose of recognition on subsequent visits (in store or online). This processing involves biometric data as defined under Article 4(14) UK GDPR and is carried out on the basis of the customer’s explicit consent under Article 6(1)(a) and Article 9(2)(a) UK GDPR. Consent is collected through a clearly worded opt in mechanism at the point of enrolment. Customers may decline to enrol or withdraw their consent at any time without being refused entry, service, or any other benefit. Member biometric records (face embeddings) are deleted after 12 months of inactivity or upon withdrawal of consent, whichever is earlier.

Personal data collected through CCTV or analytics will be processed in accordance with applicable data protection law. CCTV footage is retained for a maximum of 7 days unless a longer period is required in connection with an incident, investigation, legal claim, or legal obligation. Customer contact details and purchase records are retained for 5 years following the relevant transaction, or such longer period as required by law or legitimate business need.

VIXII may share personal data with service providers and professional advisers where necessary, including payment providers, email service providers, loyalty programme providers, IT and analytics providers, venue operators, insurers, legal advisers, and regulatory advisers for the sole purpose of assisting VIXII and not for any other purposes. VIXII does not sell customer personal data.

Where VIXII uses service providers that process personal data outside the United Kingdom, VIXII will ensure that appropriate safeguards are in place in accordance with UK GDPR, such as the International Data Transfer Agreement or equivalent mechanism.

Customers have rights under applicable data protection law, which may include:

1. the right of access to their personal data;
2. the right to correction of inaccurate data;
3. the right to erasure of their personal data in certain circumstances;
4. the right to restriction of processing;
5. the right to object to processing, including processing for direct marketing purposes;
6. the right to data portability in certain circumstances;
7. the right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal; and
8. the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Customers may contact VIXII about privacy matters at care@vixii.co.uk. VIXII’s full privacy notice is available on our pop-up privacy policy page.

Nothing in these terms excludes or limits VIXII’s liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of statutory rights under the Consumer Rights Act 2015; or any other liability that cannot be excluded or limited under applicable law.

Subject to Clause 6.1, VIXII’s liability in connection with a purchase shall not exceed the price paid by the customer for the relevant item.

Subject to Clause 6.1, VIXII shall not be liable for indirect or consequential losses arising from a purchase.

These terms are governed by the laws of England and Wales.

VIXII and its representatives may photograph or film the pop-up event for promotional, editorial, and social media purposes. Where images or footage capture identifiable individuals, VIXII will seek separate consent before publishing or broadcasting such content. Customers who do not wish to be photographed or filmed should notify VIXII staff at the point of entry or at any time during their visit.

In the event that the pop-up is cancelled, curtailed, or interrupted due to circumstances outside VIXII’s reasonable control — including but not limited to venue unavailability, adverse weather, public safety requirements, or force majeure events), VIXII will endeavour to notify affected customers as soon as reasonably practicable. Nothing in this clause affects customers’ statutory rights in respect of goods already purchased.

For customer service, returns, privacy, or other queries, customers may contact VIXII at:

• Customer service: care@vixii.co.uk
• Privacy / data protection: care@vixii.co.uk
• Website: vixiiworld.com
• ICO (complaints): ico.org.uk · 0303 123 1113